Customer Support Cost Reduction Calculator

Build Your Business Case: Calculate Your Certification Program ROI

Effective certification programs reduce customer support costs, boosting ROI.

Trained and certified professionals boost ROI. Their proven skills produce better outcomes. Swifter solutions. More satisfied clients. Client retention improves. Staff turnover drops. Your reputation grows.  

Benefits of a Certification Program

  • Lower Customer Support Costs

  • Improve Customer Retention

  • Enhance Brand Credibility

  • Increase Revenue

  • Drive Product Adoption

  • Promote Employee Development

  • Enhance Employee Efficiency

We Cover All Areas of Test Development

Complete offerings for exams that are legally defensible and psychometrically sound

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Our Process is Practical & Thorough

Program Design & Test Definitions

Whether you’re starting a new program or implementing current best practices for an existing program, Kryterion can assist you in working through the process.

Examination Development

Validating examination design and content is crucial. Our team can assist in job analysis, item writing and review, creating test forms, and selecting cut scores.

Psychometric Analyses

We can support you with a wide variety of services from quick health checks to full statistical diagnostic analysis to ensure consistency and fairness to your candidates.

Consulting Services

Our experts can provide practical and supportive approaches such as specific guidance in translating accreditation applications (e.g., NCCA, ANSI/ANAB).

What to Expect from Kryterion?

Choosing the right partner for psychometric and test development services encompasses many factors: from their experience, the tools they use, to the people who are going to guide you along the way. Here’s what to expect from the team at Kryterion.

  • 20+ Years of Testing Services Worldwide

    Kryterion pioneered computerized exam delivery. Since then, we have continued to grow, innovate, and expand our services worldwide. One of the most important and earliest areas we focused on was Psychometrics.

  • From Start to Finish: Easy to Plan and Budget

    We are one of the easiest companies to work with when designing, starting and maintaining credentialing programs. Kryterion's psychometric consulting services are available on an a la carte basis.

    We recognize the importance of flexibility to continuously adjust based on guidance from your psychometrics team, we give you the freedom to develop, modify, and publish your assessments without costly editing or publishing fees.

  • Why trust us?

    Our customer list includes top-tier technology leaders, global professional associations, regulatory bodies, and start-ups. You’ll be in very good company!

Why Kryterion?

Choosing us ensures you are on the right path for successful test development. With over 20 years of experience and millions of tests delivered, you can be confident in our ability to guide you.

Plus, our simple, flexible, and extensible SaaS-based platform for test delivery, Webassesor, can be implemented and easily accommodates rapid scaling. Optional add-on modules extend functionality without management headaches.

Kryterion is your all-in-one solution.

Kryterion has 1,000+ Testing Centers

Industries We Serve

  • Healthcare

  • Government

  • Technology

  • Professional
    & Corporate

  • Associations

Memberships

We are proud to be an active member of the assessment community.

  • We’re honored to be a technology industry member and actively support the work of the IT Certification Council.

  • Kryterion values preserving the general welfare of testing & assessment programs and is proud to be a member of ATP.

  • We’re proud to support The Performance Testing Council and their work supporting innovation in assessment and evaluation.

  • We’re delighted to support the I.C.E. and its development of standards and resources for the credentialing industry.

Certifications

We provide professional services to the titans of the credentialing industry. Our certifications prove that
we take this responsibility seriously.

  • Developing and driving the adoption of data security standards for safe payments with the PCI Security Standards Council (PCI SSC).

  • Earning your confidence, delivering peace of mind: we work hard to keep your data secure by adhering to SOC 2 Type II standards. 

  • If our staff are happy, then you should be too. We work hard to create an outstanding employee experience.